Understand the FCA's expectations of how mortgage lenders should be supporting customers throughout the cost-of-living crisis.

On the 25th May the regulator published CP23/13 to outline what help mortgage lenders should be providing for their customers who are facing, or might face financial hardship.

Download our Four steps for mortgage lenders to deliver good customer outcomes to read the important takeaways your firm should be considering now.

Mortgage infographic in situ

Enlisting external support to review and prioritise the help and protection of your customers – especially those considered vulnerable is a diligent step to take. That's where TCC can help.

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